How Do I Pause My Subscription?
You can pause your subscription any time without hassle or penalty through the Subscription area of your profile.
Note: Subscription pause is available only to Monthly Plus and Monthly Starter subscribers. Yearly subscribers do not need to pause, and will continue to have their data stored free-of-charge when canceling the annual subscription.
- Pausing your Subscription
- Updating Your Billing Information for Your Paused Subscription
- Reactivating Your Paused Account
Pausing your Subscription
- After you have logged in to That Clean Life, click on your name in the top-right corner, then click on Your Profile.
- Click on the Subscription tab.
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Click on the Pause Subscription button. Note: This button is only available to monthly subscribers. Annual subscribers will continue to have their data stored free-of-charge when canceling the annual subscription.
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Let us know why you’re choosing to Pause your plan. Click the Pause subscription button.
- Your subscription details will update to confirm your data storage preference and you will receive an email to confirm the subscription change. If you do not receive a confirmation email please reach out to support@thatcleanlife.com.
Updating Your Billing Information for Your Paused Subscription
- Log in to That Clean Life.
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You’ll be brought to a page that says, “Your subscription is paused.” Click the “Update" button next to your Billing Information.
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Clicking this button will let you manage your saved payment method for your That Clean Life subscription. Click the +Add payment method button.
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After confirming your payment method details are entered accurately, ensure the checkbox "Use as default payment method" is checked.
- Click the "Add" button to save your new credit card details and update your billing information.
Reactivating Your Paused Account
- Log in to That Clean Life.
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You’ll be brought to a page that says, “Your subscription is paused.” Click the “Reactivate” button to resume your regular monthly subscription.
- Select your desired subscription plan. Your subscription details will be updated and you’ll receive an email confirmation. If you do not receive a confirmation email please reach out to support@thatcleanlife.com.
